Burst pipe · no hot water · anything gas-related
Water where it shouldn’t be? Ring now.
Stop the water first if you can, then call. The same-day line goes to a person with a van list, not a call centre.
Same-day line · answered until 8pm
A person answers and sends the nearest van. We text when we’re twenty minutes out.
We stop the water, make it safe, then quote the proper fix before we leave the kerb.
Five things to do before the van arrives.
General safety guidance only. In a gas emergency, getting outside comes before everything else.
Stop the water
Turn the isolation valve to the affected fixture, or the main tap at the meter, clockwise until it stops.
Mind the power
If water is near switches, lights or a bulging ceiling, switch off at the board. Don’t touch wet electrics.
Smell gas?
Open windows, no switches or flames, get everyone outside. Ring the gas emergency line on your bill, then us.
Contain it
Bucket under the drip, rugs and valuables up off the floor, and a few phone photos of the damage.
Ring us
Call the same-day line. We send the nearest van and text when we’re twenty minutes out.
Fixed charge quoted before the van moves
What happens when you ring.
A person answers
Someone with a van list, who can actually send a van. Not a call centre.
You hear the price first
Emergencies carry a fixed attendance charge, quoted on the phone before the van moves. It comes off the bill if you go ahead with the repair.
We text when we’re twenty minutes out
So you know when the knock is coming.
Stop it, make it safe, quote the fix
The proper repair is quoted before we leave the kerb.
Response, in plain numbers.
Only what we actually promise. Anything we can’t promise yet is marked as a demo slot below.
Quick answers.
What counts as an emergency?
Water where it shouldn’t be, no hot water, or anything gas-related: ring the same-day line instead of using the quote form and we’ll send the nearest van.
What does it cost to send the van?
Emergencies carry a fixed attendance charge that’s quoted on the phone before the van moves, and comes off the bill if you go ahead with the repair.
Can you fix it the same day?
Emergencies, usually: the line is answered until 8pm and the van carries the common parts.
After 8pm
The pack says the line is answered until 8pm and gives no cover after that. Fairweather to confirm: after-hours number, rate and hours go here.
Typical arrival time
No arrival promise is in the pack beyond the “twenty minutes out” text. A typical response time goes here once confirmed.
Still dripping? Ring.
Same-day line answered until 8pm by a person who can send a van.