About
Four technicians. No call centre.
When you ring, you get the person who books the jobs. When we turn up, it’s the same technician as last year.
Started because of one missed inspection
Wes Tanner spent nine years with a national pest franchise where technicians were pushed through eight jobs a day. A proper timber pest inspection on a Queenslander takes closer to two hours, so the maths never worked, and the day he was told to skip a subfloor because the schedule was tight, he handed in his shirt.
