Start free, or ask us something first.
Support and sales are the same four people, so you will get a real answer either way.
Who answers, and how quickly.
Email support is answered by one of the four people who build the product, Monday to Friday, nine to six. Median first reply is under two hours in working time and we publish that figure quarterly whether or not it has improved.
There is no phone line and no live chat widget. Four people cannot staff either one honestly, and a chat bubble that nobody is behind is worse than no chat bubble. Urgent issues affecting a live rota get escalated immediately — say so in the subject line.
Send a message
You do not need to talk to anyone to start using Cadence. This is for questions, migrations and the awkward edge cases.
Useful to include
- Roughly how many people are on your rota
- What you use now: spreadsheet, paper, another tool
- Anything unusual about your shifts — overnights, splits, multiple sites
- Whether you have a procurement or security process we should know about
- Whether you would like help moving your existing rota across
Cadence, four people, one product
We hold no formal security certification at present and say so plainly. A written security summary covering encryption, backups, access control and data handling is available on request.
hello@cadence.com.au
Cadence — a remote team, based in Brisbane