{"id":23,"date":"2026-10-19T12:57:29","date_gmt":"2026-10-19T12:57:29","guid":{"rendered":"https:\/\/lite.buildprosites.com\/t1-fairweather\/emergency\/"},"modified":"2026-10-19T12:57:38","modified_gmt":"2026-10-19T12:57:38","slug":"emergency","status":"publish","type":"page","link":"https:\/\/lite.buildprosites.com\/t1-fairweather\/emergency\/","title":{"rendered":"Emergency"},"content":{"rendered":"\t\t
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Burst pipe · no hot water · anything gas-related<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Water where it shouldn’t be? Ring now.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Stop the water first if you can, then call. The same-day line goes to a person with a van list, not a call centre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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<\/span>Same-day line · answered until 8pm<\/p>

0480 043 640<\/a><\/p>

A person answers and sends the nearest van. We text when we’re twenty minutes out.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWhat to do first<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tNot urgent? Get a quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We stop the water, make it safe, then quote the proper fix before we leave the kerb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Five things to do before the van arrives.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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General safety guidance only. In a gas emergency, getting outside comes before everything else.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Stop the water<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Turn the isolation valve to the affected fixture, or the main tap at the meter, clockwise until it stops.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Mind the power<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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If water is near switches, lights or a bulging ceiling, switch off at the board. Don’t touch wet electrics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Smell gas?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Open windows, no switches or flames, get everyone outside. Ring the gas emergency line on your bill, then us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contain it<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Bucket under the drip, rugs and valuables up off the floor, and a few phone photos of the damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ring us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Call the same-day line. We send the nearest van and text when we’re twenty minutes out.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fixed charge quoted before the van moves<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What happens when you ring.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A person answers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Someone with a van list, who can actually send a van. Not a call centre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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You hear the price first<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Emergencies carry a fixed attendance charge, quoted on the phone before the van moves. It comes off the bill if you go ahead with the repair.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We text when we’re twenty minutes out<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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So you know when the knock is coming.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Stop it, make it safe, quote the fix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The proper repair is quoted before we leave the kerb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Response, in plain numbers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Only what we actually promise. Anything we can’t promise yet is marked as a demo slot below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8pm<\/span>same-day line answered until<\/span><\/div>
20min<\/span>we text when we’re this far out<\/span><\/div>
Fixed<\/span>attendance charge, quoted before the van moves<\/span><\/div>
12mo<\/span>guarantee on all workmanship<\/span><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Quick answers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What counts as an emergency?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Water where it shouldn’t be, no hot water, or anything gas-related: ring the same-day line instead of using the quote form and we’ll send the nearest van.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What does it cost to send the van?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Emergencies carry a fixed attendance charge that’s quoted on the phone before the van moves, and comes off the bill if you go ahead with the repair.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Can you fix it the same day?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Emergencies, usually: the line is answered until 8pm and the van carries the common parts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Demo slot<\/b>

After 8pm<\/h3>

The pack says the line is answered until 8pm and gives no cover after that. Fairweather to confirm: after-hours number, rate and hours go here.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Demo slot<\/b>

Typical arrival time<\/h3>

No arrival promise is in the pack beyond the “twenty minutes out” text. A typical response time goes here once confirmed.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Still dripping? Ring.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Same-day line answered until 8pm by a person who can send a van.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Same-day line · answered until 8pm<\/span>0480 043 640<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet a free quote<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":1,"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":47,"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/pages\/23\/revisions\/47"}],"wp:attachment":[{"href":"https:\/\/lite.buildprosites.com\/t1-fairweather\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}