Every job, priced before it starts.
Same system across the board: photo evidence, itemised price, your approval — then the work, then the 12-month warranty.
What each visit involves.
Four rules on the workshop wall.
◆ Show, don’t tell
Photo evidence for every recommended job. No photo, no charge.
◇ Approve before work
Itemised prices, approve or decline per line, from your phone.
◈ Fixed means fixed
12-month parts and labour warranty on everything we touch.
❖ Your car, your call
Decline anything and we’ll hand back the photos for a second opinion, no sulking.
Asked over the counter weekly.
Will this affect my manufacturer warranty?
No — we service to the manufacturer’s schedule with approved parts and stamp the digital service record, which is exactly what the warranty requires. You keep the dealer book value without the dealer bill.
How do the approval texts work?
Once the car’s inspected you get a link: each recommended job with its photo and price, and an approve/decline toggle per item. Nothing you decline is done, and the total updates as you tap.
Can I get a courtesy car?
Three on the fleet, free for booked-ahead work lasting more than half a day. Mention it when you book — they go first, Mondays especially.
That noise isn’t going to fix itself.
Most inspections are photographed and priced before noon — the approval link does the rest.